October 17, 2016

Takata Airbag Recall - Personal Experience



Recall - Normally perceived as something negative due to fault in design or production stage of a product by the public. Things will get tensed when there are fatality caused by defective product and an immediate recall will be inevitable. The infamous Takata airbag rupture is one of the main reasons many car manufacturers are issuing worldwide recall to fix the 'ticking time bomb' in many of their cars fixed with Takata manufactured airbags. The defective component could send shrapnels to the occupants at the moment the airbags are inflated in an impact. 

In Malaysia, UMW Toyota calls recall as Special Service Campaign, and created a vehicle identification number (VIN) checker website which enable us to check any Toyota manufactured vehicle which is affected in the campaign by keying in the VIN. As my father owns a 2002 Toyota Corolla Altis, we got news that it is actually included in the campaign despite being aged more than 10 years. Using the VIN checker confirmed the validity of the news as well. In the VIN checker there was a form to fill in to request UMW Toyota to contact us (which was around mid of July 2016) for the airbag replacement. 

After submitting the form for 2 weeks, it seemed that there was no respond from UMW Toyota either in the form of phone call or email. So in early of August, I took the initiative to email the customer support which I got from the official website. It took UMW Toyota few days to respond via email, which they explained that they are still waiting for the principal confirmation on the parts arrival date. The good thing is the customer support personnel did ask which branch of service centre which I prefer to go to, which I chose the one nearest to my home. 

Then things got silence for a month or more... Sometime in September, someone from the service centre called, informing that there is still not available stock for the passenger airbag replacement (apparently only the passenger airbag is affected for the 2002 Corolla Altis). 

Thankfully the good news starts here. Finally in the first week of October, someone called to inform there is available stock and we can send the car into the service centre for 2 hours on a Saturday. I immediately placed an appointment on the first coming Saturday and sent the car in. Surprisingly the whole replacement process took just half an hour and it is free of charge! 

I believe both sides (manufacturer and the owners) should take initiative in this issue, or else unfortunate incidents are bound to happen. But one thing for sure, another giant Japanese marque in Malaysia (well, you know who) has put in greater effort in resolving this issue. 

*Thanks for reading! Please like my page at SimonHar.com and subscribe SiMon HaR_!

2 Gossips:

manthan max said...

Hi, Thank you so much for providing such kind of knowledge with us. this is very amazing and helpful article for us.
Hard Drive Repair Reset Service ,
wifi network troubleshoot service,
printer installation service,
services of virus removal,
CCTV Camera service in delhi,
pc-optimization,
AVRiQ

sandy said...



صفوة المدينة هى افضل شركة غسيل خزانات بالمدينة المنورة تعمل على غسيل وتعقيم خزانات المياه بافضل المعدات المستخدمة فى
غسيل خزانات بالمدينة المنورة ونعمل دائما على توفير افضل الخدمات
بالاضافة الى اننا نعتبر افضل شركة مكافحة حشرات بالمدينة المنورة تعمل على القضاء الفعال والمضون من حشرات الفراش والبق الفئران باستخدام مبيدات دائمة المفعول لاننا افضل شركة رش مبيدات بالمدينة المنورة

Post a Comment

Ad